Legals
Complaint Handling Policy
eSIM Australia seeks to maintain and enhance our reputation of providing you with high-quality products and services. We value complaints as they assist us to improve our products, services and customer service. eSIM Australia is dedicated to promptly addressing your issue and to being sensitive to the requirements and worries of our customers.
The complaints procedure is overseen by a senior manager who is responsible for ensuring that it operates effectively and efficiently in compliance with the Complaints Standard. The complaints process is focused on your needs and expectations and is designed to be easy to understand.
Your Privacy Policy
Last updated: 14 April 2023 .
At esim.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
Social Media Policy
Our concern is to protect that eSIM Australia website remains respectful to all beliefs and worth.
Offensive or forbidding language or conduct directed at any person, including eSIM Australia employees or other users, will not be tolerated and will lead to the deletion of Countries and/or a block on the user. Do not post or link to content that contains illegal or indecent content, including defamatory, vilifying or misleading and deceptive content. Your honesty or dishonesty may be quickly noticed in the social media environment. Do not say anything that is dishonest, untrue or misleading. If you are unsure, check the source and the facts before uploading or posting anything.
Website Disclaimer
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
The information contained in this website is for general information purposes only and is provided by eSIM Australia on behalf of Australia SimCard Distributions Pty Ltd. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.
Website Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF AUE CAREFULLY BEFORE AUING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern eSIM Australia relationship with you in relation to your use of this website. eSIM Australia is a division of AAUTRALIA SIMCARD DISTRIBUTIONS PTY LTD ABN 35 620 794 096
Refund / Cancellation Policy
Customers have the right to request a refund or replacement for an eSIM if technical issues prevent installation or use. Refund requests must be made within 30 days of purchase and require cooperation in troubleshooting. No refunds are given for expired data packages. Fraudulent or unauthorized purchases may be refused. Refunds can be credited back to the original payment method.